“Erst abgespeist, dann abgezockt: Ohne booking.com hätten wir die gebuchte Suite nie bekommen”
The suite was spacious and offered a lot of room. But at check‑in we were given a worse room than the booked suite. When we complained, the reception staff were unfriendly, uninterested, and wanted to charge us an extra 1,000 SEK per night (!!). Only after contacting management did the booked suite suddenly become available. The suite itself, while large, was completely impractical: there was no wardrobe, most light switches didn’t work, and the mattresses were buttery soft and sagging. A restful sleep was almost impossible. The coffee was sour. The beds weren’t made, and we even had to take out the trash ourselves. For the price of a suite this is unacceptable. We cannot recommend this hotel; on the contrary.
JochenIl y a 3 semaines