“Not a luxury Hotel, awful customer service”
The pool was beautiful, and the breakfast and restaurant staff were charming, friendly, and genuinely went above and beyond; the young man at the bar was also fantastic, helping me keep my purse safe behind the bar, and the sunset view from my room was amazing. However, reception was a different story, with two staff members delivering the worst customer service I’ve seen; the hotel could use more people with the helpful attitude of the bar staff, as they seemed more concerned with their phones. The pool deck was in poor condition, with holes and loose boards, raising safety concerns, and the area felt like a youth club with blasting music that made the whole building vibrate; at 1:45 am I had to ask the staff to turn it off, but they never apologized or acknowledged the disturbance. The overall setting was disappointing for a luxury hotel, sharing its bar and restaurant with what looks like a coach stop and a garage right in front of the property; given the prices, I expected a much higher standard and a more luxurious environment.
AnnaIl y a un mois