SpringHill Suites by Marriott Charlotte at Carowinds

“It was awesome”

The location is immaculate and clean. Nothing.

Charmes·Il y a une semaine

The location is good. The cost is high.

Sherry·Il y a 2 semaines

“AWFUL!”

The location was super convenient to Carowinds, which was the main reason we chose this hotel. Unfortunately, buying Carowinds tickets directly from the hotel turned out to be a huge letdown. We bought them in the lobby and were never told about key entry requirements, like needing ID. Because we were so close, we walked over to the park without our IDs, only to get turned away at the entrance. We had to walk back to the hotel to get them. What made it worse was the response when we returned to explain the situation. Instead of being helpful or understanding, the staff member was rude and dismissive. If a hotel sells Carowinds tickets directly to guests, especially when its proximity to the park is such a major selling point, staff should communicate important entry requirements at the time of purchase. The location was great, but the lack of communication and poor customer service made what should have been a convenient experience incredibly frustrating. Unfortunately, our entire stay was extremely disappointing. Breakfast was one of the worst parts. We arrived at 8:45 a.m. and were told breakfast was available until 9:30 a.m., yet it already felt as though food was being rationed. There was no milk, and when my son asked for cereal, he was told he could not have any—even after saying he was perfectly happy eating it dry. Guests were also told they could only have one waffle because there supposedly was not enough for anyone to have more than one. Instead of a complimentary breakfast, it felt like we were being given scraps and monitored over how much food we were allowed to take. The problems extended well beyond breakfast. The staff were rude and unhelpful, and when we tried calling the front desk for assistance, we were repeatedly placed on hold. To make matters worse, there was no hot water in our shower. When you pay for a hotel stay, basic expectations include courteous service, hot water, the ability to reach the front desk, and access to the advertised breakfast during the stated breakfast hours. Unfortunately, our experience failed to meet even those basic expectations. Overall, this was a terrible stay and certainly not the level of hospitality or service we expected.

Rachael·Il y a 2 semaines

“Will be back”

I’d never walked to an amusement park before. It was a very cool experience.

Rich·Il y a 2 semaines

I booked my stay because Carowinds was shut down, so there were no kids running around and the hotel felt almost empty, giving me the peace I wanted. The pillows, however, were awful—they were basically hollow and ruined my sleep.

Michael·Il y a un mois