I didn’t have breakfast; the reception was bad, the lady who welcomed us was very mean, there was no privacy because the next room’s door wasn’t locked, and it was bad.
BafanaIl y a 2 semaines
Un instant…
Hartswater·4.7
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ou écris-le simplement — « autour du 20, trois nuits »
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N18 Chalets in Hartswater offers family rooms with garden views, air-conditioning, and private bathrooms, each featuring a kitchenette, work desk, and free WiFi. The property includes a restaurant serving brunch, lunch, and dinner with various cuisines, a bar with family-friendly, traditional, or romantic ambience, and outdoor amenities like a garden, terrace, and barbecue facilities.
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Ce que les clients pensent de l'hôtel, aspect par aspect.
I didn’t have breakfast; the reception was bad, the lady who welcomed us was very mean, there was no privacy because the next room’s door wasn’t locked, and it was bad.
Bafana·Il y a 2 semaines
The place fell short on every expectation and was downright unpleasant. The staff couldn’t make the three nights tolerable. A large gap under the front door let in a lot of dust. The beds were uncomfortable and infested with bugs, and the blankets were so tiny they couldn’t cover an adult. I had to walk a noticeable distance just to reach the kitchen.
Zaheeda·Il y a 3 semaines
The location was spot on and easy to locate, and one of the two beds was clean. However, the room wasn’t cleaned before we arrived; there was pubic hair and stains on the single bed, and it smelled like a mix of human sweat and feet, making it impossible to sleep. The shower was filthy, with old wrappers inside, and I felt dirtier coming out than going in. My wife slept in the one bed, while I ended up sleeping in the car because the bed was unusable. I only stayed Friday night, called on Saturday to cancel, and was not willing to stay again in such a dirty place. The basic steps for handling customer complaints were ignored, and I demand a refund because I didn’t get two nights of sleep due to their negligence. Photos were taken to document the issues.
Arij·Il y a un mois
The Manager was very rude, while the general workers (room service) were sweet; the floor rug was very dirty, there was a strong mouldy and smoke smell in the bedroom, the linen—especially towels—were filthy, and my bin was never emptied during my stay even though I was on my periods.
Tshabile·Il y a un mois
The location was close to where we needed to be, but the overall stay was only okay; please consider adding a bedsheet to the mattress because sleeping on the mattress protector was very uncomfortable, and I arranged for the gentlemen to have double beds but each was given a single bed, which was disappointing.
Meagan·Il y a 2 mois