★★★·Mexico City·6.7
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ou écrivez-le simplement : « autour du 20, trois nuits »
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Casa Isolda, a boutique hotel in Mexico City, offers stylish rooms with private baths, free toiletries, slippers, and TV. Guests enjoy a terrace, patio, and comfortable seating area. Located just 16 km from Benito Juarez Airport, it sits within walking distance of the National Museum of Anthropology, Chapultepec Castle, and the Angel of Independence. The free Wi‑Fi and private entrance enhance convenience.
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Ce que les clients pensent de l’hôtel, aspect par aspect.
The door lock had no battery, so we used the emergency key, but the hallway light didn’t work, making it hard to set the key and unlock the door; I had to use my phone lamp. The exit door to the street didn’t show how to open it for leaving.
Machado·Il y a 4 semaines
I was shocked by how much the place deceives tourists; the photos on the site don’t match the reality at all and the supposed suite is a moldy mess. I also liked that when I raised a complaint, no one took responsibility—neither the staff nor the booking platform answered, and they haven’t refunded me yet. The room was filthy, covered in mold, the bed and pillows smelled terrible, and it was uninhabitable. I had to leave after only three hours because nobody responded to my messages, so I was forced to find another place. No one on site could help with any questions. It feels like a scam, and booking doesn’t filter these listings or uphold what it advertises. I don’t know whether the landlord or booking scammed me.
Richard·Il y a un mois
The spot was great, but the room had obvious dampness, the smell lingered all night, and I had to leave early because of it. I reported the issue in the hotel’s message tray but never got a reply. I also asked for a key to open the window and still got no response.
Edgolague·Il y a 2 mois
The location worked, yet the room wasn’t ready, there was no A/C and it was scorching hot. The remote didn’t control the bathroom, and the tub was a rough cement slab covered in mold.
Herrero·Il y a 5 mois
The place is in a good spot, but after months of staying here, today I got a room infested with ants—crawling everywhere, even on the bed. I texted the emergency line in Spanish and got no reply. When I called, they said they couldn’t cancel because the owner must do it, which is a mess. I couldn’t sleep all day, and they have a 49‑hour fix policy, meaning I’d have to stay outside while they sort it out. I wanted a different room, but I ended up not sleeping, itching all over, and just wanting to leave. They didn’t respond at all.
Guadalupe·Il y a 5 mois