Vila Santa Teresa

“Rio from the heaven”

The property is beautiful, calm, and the staff are very friendly. The rooms are large and the bedding feels like clouds. It’s a bit remote; go there if you want peace and don’t need to commute to the south zone, for example. It’s still doable, about 30‑40 minutes each way.

Nancy·Il y a 3 semaines

“Absolutely not worth the money - very poor service”

The views are stunning! We heard it was ‘better’ to stay in ipanema or copocabana - also for access to them must see / do activities. But after staying here we disagree. Traffic is bad so it takes as long to get somewhere from ipanema as it does from Santa Teresa and the views you get are absolutely gorgeous. The service was absolutely terrible. They have a ‘butler’ for the hotel - which isn’t a butler it’s more like a normal reception but then the reception barely responds and is barely ever present at the hotel. He told us to message him when we wanted a taxi and then he’d arrange one in 10m but the first time he didn’t respond for more than an hour - after that we just took uber black which was fine. However on the last day we needed a big cab to get to the airport and he didn’t respond for almost a full day. We tried to just ask hotel staff but never got confirmation until we asked again in the evening and then the ‘butler’ finally responded on WhatsApp. He said we could have breakfast at 7.30 (they normally only start at 8) but then at 7.30 there was nobody there so we couldn’t have breakfast and nobody showed up until 8.20 - and this was the case most mornings. We had to knock on doors to get staff out of the kitchen to have breakfast after it should have already ‘started’. The breakfast staff was very lovely and nice but th expectations set by the butler were wrong. It was also my birthday one morning and my friend asked the butler to do something nice in the morning to which he said he would. But then in that morning she eventually had to ask the breakfast staff to do something because I guess he didn’t communicate. Showers are a it moldy and the plugs have very little voltage (two things we didn’t have at much cheaper hotels. There was also constant construction for at least 2 days of our stay on the house itself as well as on the surroundings, which is mad given the price and level of calm you would therefore expect. No discounts were offered, due to this bonking during the day. They put a 10% device charge on everything including laundry which is just ridiculous as it made doing laundry more expensive than doing it in a fancy Hilton in the centre of London. They could be come a nice place but absolutely not worth a the money they ask for at the moment

Nora·Il y a un mois

“A vista mais linda do RJ , hotel maravilhoso”

The local area is nice and the view is stunning. Nothing to add.

Cornelia·Il y a un mois

“Ha potenzialità ma non curano i dettagli”

The view is good. The cleanliness could be better.

Andi·Il y a un mois

Everything was perfect, except for Roberto.

Paul·Il y a un mois