Chocoland Hotel Gramado

“Muito bom, seria ótimo se tivesse área para as crianças brincar”

The décor was nice, but overall it was just okay.

Cleice·Il y a un mois

“Adorei a hospedagem é super recomendo”

The hosts and reception were very good, and the rooms were spacious. The space was very good.

Vanessa·Il y a un mois

“custo-benefio ruim”

The breakfast had a kids’ presentation, but the accommodations were lacking.

Wagner·Il y a un mois

The location and theme were good, yet our overall experience was mediocre and left us dissatisfied enough to reconsider staying again. We found the frequent approaches after breakfast to escort us to the sixth floor unpleasant; it seemed initially related to showing the rooms or a hotel activity, but it was actually a sales pitch for real estate, and the persistence caused us a lot of discomfort. Another issue was the pick‑up and drop‑off area, where cars were often parked for long periods, blocking entry and exit; we even had to take an Uber in the rain because the car couldn’t access the spot. We felt no one from the hotel was coordinating that area. Additionally, for about half of our stay the pool and sauna were unavailable due to technical problems. We understand that mishaps happen, but we were traveling with a child and the leisure facilities, especially the pool, were a key reason for choosing this hotel. What bothered us most was the lack of any attempt to mitigate the inconvenience or offer an alternative activity, even though the hotel had other experiences available. After the stay, the post‑sales team contacted us to gather feedback, and we reported these issues politely. We expected empathy and consideration, but the response was basically that such negative feedback was uncommon. Later, another post‑sales person reached out, and when we mentioned we had already reported the situation, they replied something like “then keep dealing with them there.” When we explained that the previous issue had been closed without resolution, the conversation ended in a way we found unprofessional.

Camila·Il y a un mois

“Conforto e entretenimento para os pequenos”

The breakfast was wonderful, with plenty of entertainment for the kids; my 2‑year‑old loved it! There was a wide selection of fruits, cakes, and even sugar‑free options. I felt the reception staff could have been friendlier, because the online ads set an expectation from the moment you arrive, but otherwise everything was great. I also thought the breakfast and fondue area could have been warmer.

Alexandra·Il y a un mois