Everything was spot‑on up on the mountain – the lodge itself, a fantastic breakfast, and a view that took my breath away.
immaculate rooms, bedding, and bathrooms (the communal shower even seemed to have a heated floor).
Every dish we tried was tasty, so meals were a real highlight.
The staff were genuinely welcoming and the rooms felt comfortable, making it easy to relax.
Distillé par Parley à partir des 21 avis vérifiés les plus récents sur 200
3 twin beds
Lits 8.2/10 · mentionnés par 55 voyageurs
2 twin beds
Lits 8.2/10 · mentionnés par 55 voyageurs
1 twin bed
Lits 8.2/10 · mentionnés par 55 voyageurs
“Beautiful location, but surprisingly cold and unhelpful customer service”
Beautiful location, nice breakfast and the food in the evening was very good. Highly recommend the tomato soup of the house. But location and food is not enough in itself. The staff came across as cold, arrogant and surprisingly lacking in basic hospitality. Wwe had the feeling that we were not particularly appreciated as guests, except perhaps when it came time to pay. The staff generally came across as cold, somewhat arrogant and, above all, not very service-minded. One evening, we arrived back late and wanted to have dinner (we arrived at 19:44 and the kitchen closes at 20:30, so 46 mins before closure). We were told that the restaurant and dining areas were full and that we should have called in advance to reserve a table. However, nobody had informed us that a reservation would be necessary. Bare in mind that 99% of the restaurant guests are people staying in the hotel as it's located 20-30 mins from any other city/restaurant. What made the situation especially disappointing was the complete lack of effort to find a solution. Rather than trying to accommodate two friendly guests or suggesting an alternative, we ended up being ''offered'' to eat outside on a bench in approximately 9°C weather. There was no polite apology, no "we're sorry about that", no small gesture or symbolic discount on the food. Nothing. What made the experience almost comical was that, after sitting outside for only 7-8 minutes, we could clearly see tables available inside the restaurant. Nobody came to offer us one of them or suggested that we move inside. We genuinely struggled to find words for the situation because it felt so unnecessarily strange and inhospitable. The location/facility itself is fantastic and, based on that alone, I would happily give the place 10/10. Unfortunately, the lack of information, the attitude of the staff and the general absence of hospitality and customer-service focus was 2/10. Thus I can only give a total of 5/10 for this. It is a real shame, because with warmer and more attentive service, this could very easily have been a 10/10 experience
The staff were very friendly and helpful. Dinner offered hearty options, breakfast was basic but good. The property was clean and well maintained, and the packed lunches for hikes were also very nice.
The staff were extremely friendly and the food was delightful! The bathrooms were excellent. The dining table chairs were awful, but a wool blanket softened that issue.
The view and location are spectacular.
“Einfach toll dieses Hotel”
This hotel is simply great.
“Beautiful location, but surprisingly cold and unhelpful customer service”
Beautiful location, nice breakfast and the food in the evening was very good. Highly recommend the tomato soup of the house. But location and food is not enough in itself. The staff came across as cold, arrogant and surprisingly lacking in basic hospitality. Wwe had the feeling that we were not particularly appreciated as guests, except perhaps when it came time to pay. The staff generally came across as cold, somewhat arrogant and, above all, not very service-minded. One evening, we arrived back late and wanted to have dinner (we arrived at 19:44 and the kitchen closes at 20:30, so 46 mins before closure). We were told that the restaurant and dining areas were full and that we should have called in advance to reserve a table. However, nobody had informed us that a reservation would be necessary. Bare in mind that 99% of the restaurant guests are people staying in the hotel as it's located 20-30 mins from any other city/restaurant. What made the situation especially disappointing was the complete lack of effort to find a solution. Rather than trying to accommodate two friendly guests or suggesting an alternative, we ended up being ''offered'' to eat outside on a bench in approximately 9°C weather. There was no polite apology, no "we're sorry about that", no small gesture or symbolic discount on the food. Nothing. What made the experience almost comical was that, after sitting outside for only 7-8 minutes, we could clearly see tables available inside the restaurant. Nobody came to offer us one of them or suggested that we move inside. We genuinely struggled to find words for the situation because it felt so unnecessarily strange and inhospitable. The location/facility itself is fantastic and, based on that alone, I would happily give the place 10/10. Unfortunately, the lack of information, the attitude of the staff and the general absence of hospitality and customer-service focus was 2/10. Thus I can only give a total of 5/10 for this. It is a real shame, because with warmer and more attentive service, this could very easily have been a 10/10 experience
The view and location are spectacular.
The staff were very friendly and helpful. Dinner offered hearty options, breakfast was basic but good. The property was clean and well maintained, and the packed lunches for hikes were also very nice.
“Einfach toll dieses Hotel”
This hotel is simply great.
The staff were extremely friendly and the food was delightful! The bathrooms were excellent. The dining table chairs were awful, but a wool blanket softened that issue.
