“We were very disappointed with our stay. The bathroom flooded because the shower drain was not working properly. Water s”
We were deeply disappointed. The shower drain failed, flooding the bathroom and spreading water to the door and sink, which kept filling while we used it. Around 11 p.m. or midnight we had to call reception and request someone to clean and dry the room. The staff said they'd either change our room or fix it the next day, so we spent the night in a damp, moist room with an unpleasant odor that ruined our comfort and rest. The following day they claimed the issue was resolved, but we only received a 10 % refund, less than €40, and no other compensation. Cleanliness was also poor: dishes were dirty and not properly washed, toilet paper was only supplied when we asked, and the room was cleaned only upon request. The price was not justified by the quality of the accommodation or service. I would not recommend this place, especially for families. If you’re considering staying here, double‑check everything and inspect the room before booking. When we raised concerns, the staff said they couldn’t help further and we’d have to contact them directly. **Please clarify everything in advance before choosing this accommodation.**
Roza·Il y a une semaine