“Pésimo servicio no lo recomiendo”
The app from book ING said breakfast was included, but they didn’t give it because it didn’t apply on Sunday, and the owner or manager—who’s also named Yoel, like the hotel—was awful. I asked to check in early and it turned into a real hassle. The service was terrible; I’d never stay there again. I’d rather stay at a passing hotel that’s just a place to stay. The manager didn’t respect the breakfast promise and I want book ING to refund me for the breakfast portion. They also wouldn’t let us in as the check‑in request said we could arrive early. They finally let us in after a fight with the on‑call manager. We got to the hotel at 2 am for our party and there was no one to open the door. I knocked and knocked, and someone eventually ran out and opened it, risking being outside in a lonely spot. I want my money back for this terrible situation. The service was awful, awful, awful. I’ll file a complaint with book ING and demand a refund; this is unacceptable.
MaIl y a 4 mois