The room itself was beautiful, spacious, clean and comfortable, with a lovely view of the lifting bridge over the canal. The accommodation was very nice and the quality of the room was definitely a positive. Unfortunately, our overall experience was spoiled by the pricing. We booked the room for four people and understood the price shown to be the final price. At the hotel, however, we were asked to pay an additional charge for the two extra beds (42,5 eur per bed). Together with parking and the city tax, we ended up paying more than €100 in additional charges. The staff did try to help and resolve the situation and they gave us discount for one extra bed free. This was very disappointing and made us feel that the actual price of the stay was not sufficiently clear when making the reservation. The breakfast was also quite expensive considering that it was not a buffet and there was nothing particularly special about it. The ingredients were good quality, but we were surprised that children were charged the same price as adults. Overall, the hotel itself is lovely, but the unexpected additional charges and the breakfast pricing left us with mixed feelings about the stay
VáclavIl y a un mois