We booked for 3 days, but on the arrival day at 15:22 we received an email saying a pipe burst would prevent our stay. Check‑in was scheduled for 15:00. When we asked for clarification via email, the response was vague and told us to cancel the room ourselves, even though the first email had confirmed the cancellation. The lack of precision was frustrating. On site we found no one, only a voicemail; other guests already staying there were unaware of the pipe burst. We also met a woman who had arrived that day and checked in without issue. The sudden cancellation upset us, costing us time and nerves. The alternative accommodation for 4 people was considerably more expensive than the one we had booked five months earlier.
KurtIl y a un mois