“The staff were amazing, th”
There was a faint unpleasant smell in the reception area and an even more unpleasant smell by the lift on the 2nd floor.
BabsIl y a 2 semaines
Un instant…
★★★★·Stratford-upon-Avon·8.8
01
ou écris-le simplement — « autour du 20, trois nuits »
02
03
The Burnside Hotel in Stratford-upon-Avon features family rooms with private bathrooms, walk-in showers, and free WiFi, along with work desks, TVs, and complimentary toiletries. Guests enjoy a garden, restaurant, bar, and free bicycles, as well as air-conditioning, a terrace, and soundproofing. The hotel offers a paid airport shuttle and on-site parking, near attractions like the Royal Shakespeare Company and Warwick Castle.
04
05
06
Ce que les clients pensent de l'hôtel, aspect par aspect.
There was a faint unpleasant smell in the reception area and an even more unpleasant smell by the lift on the 2nd floor.
Babs·Il y a 2 semaines
The location was good and the rooms and food were decent. The management were very rude. One of our six rooms had a flashing light that couldn’t be turned off, so the couple asked to change rooms, but the room they were moved to unfortunately had a very strong unpleasant smell. When they raised this issue they were told that was the spare room and there were no other options, so we politely suggested that a partial refund on their room would be appropriate. This led to a forced phone call with the absent manager in the middle of our annual dinner, who was rude and aggressive and took no responsibility. Instead they threatened to charge us for an unrequested upgrade they had given us on a different room and even suggested we all find somewhere else to stay at 9.30pm. After this someone actually arrived to fix the flashing bulb, so the couple then moved back to the original room, but our stay had been somewhat ruined by the very unpleasant phone call. The next day the hotel waived our £10 parking fee but offered no apology or compensation. Items were left by accident in one room and we hoped they might offer to send these on in the circumstances, but they made it very clear that if we did not make a four‑hour round drive to collect them then they would be given to charity. This is the first time that we have had cause to complain in 12 years of this annual trip, but unfortunately staying here was not an experience we can recommend. (Final note – the hotel repeatedly claimed that the unpleasant smell in the bedroom was just curry cooking in the kitchen below, and when we pointed out it had a strong smell of damp not cooking they replied that they would appoint a damp contractor to assess the room and if he did not find evidence of damp then we would be billed for his fee of up to £500! This is not a reasonable way to deal with customers you have given a sub‑standard room for £165 for the night)
Katy·Il y a 3 semaines
The staff at check‑in were really friendly and helpful. The bedrooms were lovely – quiet, freshly decorated, and spotlessly clean. The beds were very comfortable. Breakfast was cooked to order and there was a good late bar. The only downside was £5 for overnight parking.
Charlotte·Il y a 3 semaines
The location was excellent. A pleasant stroll to Anne Hathaway’s cottage and gardens and an easy walk to Stratford. The Bell pub was an added bonus, being a 5‑minute walk away, and it also serves excellent food. Anything I write in this ‘what didn’t you like’ box would sound extremely petty. Any issues or requests I know would be dealt with quickly and efficiently by the helpful and friendly staff.
Susan·Il y a 4 semaines
The facilities were good, the staff were friendly and attentive, the atmosphere relaxed, and the location was good. Handy for attractions in Stratford.
Ian·Il y a un mois