“Disappointed.”
The hotel was close to my home and convenient on the day of my stay (Jun 15, 2026). The front‑desk staff was a bit curt and rude. I booked the room, paid with the same card I’ve used at several other properties, and when I arrived she demanded another card because I was using Chime Bank, which has had refund issues. I told her I didn’t have another card and that my credit card was from the same bank. She rolled her eyes, said she wasn’t sure she could proceed with the booking, and I was trying to use a Visa. My home was unsafe because someone there had assaulted me and my son, so I left to avoid any problems and stayed at a local hotel. That woman was about to cancel my entire reservation because she thought my bank was “inconvenient” if I asked for a refund later. To keep my reservation, I had to promise I wouldn’t request a refund. What kind of policy is this? I paid with a Visa, had plenty of money, the app had approved and collected my payment, and there was a physical safety issue preventing me from going home. I will never stay there again. I was crying for hours dealing with the family situation, and after this woman made me feel small and uncomfortable, I kept crying over the stress in my room. So I paid $140 for a single night in a local 3‑star hotel, only to be spoken to disrespectfully and made to feel small and insignificant because of the bank my debit and credit card account was from. Not that I didn’t have money, not that I was rude to her, or caused any issues in the hotel. I wasn’t disrupting anyone. I was quietly stepping away from an unsafe and stressful legal situation for a brief reprieve. That was my experience. I’ll never stay there again, and it’s less than 10 miles from my home.
Krystal·Il y a 3 mois