Pousada Toca das Bromelias

“Not recommendable”

The rooms are honestly fine. Very barebones but not in a bad way. The Wifi doesn't properly reach the last cabin. When I asked staff for a fix, I was met with excuses, and there was absolutely no effort made, to get the problem resolved. None. I checked out early because of this and continued my stay in another hotel

Tristan·Il y a 2 semaines

“Ótimo custo benefício”

The location, the cleanliness/arrangement of the room, the central hot water, and the breakfast are all good. The traffic noise (specifically in the room I stayed in) is a problem; it doesn't happen in all units.

Alex·Il y a 2 semaines

“Local com cheiro forte de mofo,tudo muito simples, boa localização.”

I was shocked by the privacy violation that happened at this lodge. The front‑desk clerk used my personal phone number—obtained from the company phone—to add me to his contacts and started texting me, even though I never gave him any personal number or consent for contact. I ignored the texts and blocked the number right away. The next day, the same staff member switched to the lodge’s own phone and kept sending messages, which made me feel even more invaded, embarrassed, and unsafe. Because he had access to the reception and there was a spare key to my room, I felt threatened and had to call the Military Police for help and to ensure my safety. While the police were present, the clerk admitted to sending the messages. What worried me most was his calm attitude, as if he didn’t see how serious his behavior was. The lodge owner was called and asked if I wanted to change rooms, but the clerk left saying he was starting another job, leaving me without any real protection or explanation. I consider it extremely serious that a staff member uses a guest’s contact information obtained in the workplace for unauthorized personal outreach, and after being blocked, keeps insisting on contact via the lodge’s phone. The situation left me feeling vulnerable, especially since he might have had a spare key and I was supposed to be safe inside the property.

Edlla·Il y a 3 semaines

The lodge’s location is great, right next to Parque Capivari, and the parking lot is spacious, which is a big plus. On the downside, the room was very dark with weak lighting, and the heater didn’t warm the space properly. There were also only a few power outlets, making it a bit hard to use electronic devices. Breakfast was pretty basic and could use more variety. Another issue that made the stay a bit uncomfortable was the noise after 10 pm. I understand that the lack of respect for the quiet hours is mainly a matter of guest etiquette, but I think the staff could step in, advise guests, and help enforce the quiet time.

Ribas·Il y a 3 semaines

“Pessima experiência”

Gostei apenas da localização. A pousada está precisando de uma boa manutenção. O vaso sanitário do banheiro estava solto, com alto risco de acidente. As camas são velhas e não tem lençóis e cobertores macios. É tudo muito velho. O café da manhã é fraco, quase nao tem variedade e só um tipo de suco e ainda de caju da garrafinha. Nem para servir um suco natural sinceramente não gostei!

Kesia·Il y a 3 semaines