I booked a stay at Le Grace Kovalam, Chennai for 12th May 2026. Upon arrival, it was immediately clear this was the worst resort I’ve ever seen. We did not even stay the night. *1. False advertising & filthy conditions* The rooms were extremely dirty with stained bedding. The washrooms were broken and unhygienic. Nothing matched the photos or promises made during booking. *2. Rude management & threats instead of service* When we raised these issues and asked for a refund, the management was rude on the phone. They refused to help and eventually started threatening us when we pushed for our booking money back. *3. We felt unsafe and left* Because of the threats and complete lack of resolution, we felt unsafe and chose to leave the property immediately. We lost the entire booking amount. I travel frequently and have never felt compelled to warn others like this. The property is not maintained, customer service is hostile, and they do not honor basic refunds even when the place is uninhabitable. Nothing
Balachandran·Il y a 4 mois