“Ganz sicher - nie wieder!”
The palace‑style building is overall attractive. This hotel did not meet our expectations at all. The reception started unfriendly. Some staff did not speak English. We received our room key in a worn, reused envelope. The room was large enough but lacked cleanliness. Water constantly stood under the toilet in the bathroom, which was wiped away on request but the cause was never fixed. The towels were gray and spotted. The large hotel itself is grand, located on the edge of the desert, remote and somewhat idyllic, but it was almost empty and thus quite spooky overall. Several employees kept sweeping the clean paths, while there was no service at the pool; no umbrellas were available. Towels had to be ordered and then delivered. The sun loungers were dirty. The pool was more like a pigeon watering hole; many birds bathed in it, the mosaic tiles were partially damaged or fallen and lay in the water. The very high entry into the pool was dangerous due to a shaky, poorly secured railing. Breakfast was below average but sufficient. The staff there were friendly and mostly helpful. On our second night, a large event took place on the hotel grounds, and the noise until midnight made it impossible to sleep; the stage teardown also happened that night and was just as loud. Our complaint was ignored, and the staff member, Mr Sushil Kumar, remained stubbornly unfriendly. We cannot recommend this place, especially since the price‑to‑value ratio is absolutely off.
UteIl y a 7 mois