★★★★·Bedford·8.0
01
ou écris-le simplement — « autour du 20, trois nuits »
02
03
Located in Bedford's town centre, overlooking the Great Ouse River, the 4-star Bedford Swan Hotel and Thermal Spa offers contemporary rooms with signature wallpapers, air conditioning, flat-screen TVs, and free WiFi. The hotel is 1 mile from Bedford Rail Station, providing 40-minute links to central London. On-site dining is available at Pen and Cob, and business facilities and event rooms are also offered.
04
05
06
Ce que les clients pensent de l'hôtel, aspect par aspect.
The decor was nice, but the breakfast was among the worst I’ve ever had. The food was cold and had a rubber‑like texture because it sat out. For a £165 room rate, this was a major let‑down.
Amy·Il y a 3 semaines
I had a rough stay here. The staff and management kept redirecting me to an email address instead of fixing problems, and they admitted it was a roundabout way of handling complaints. They tried to add extra charges for parking, and the spa cost extra and required timed slots. They never honored the room I booked, so we moved twice and ended up above a wedding venue with a DJ blasting music on Friday and Saturday, making the bedroom floor and bed shake from the vibration. The bathroom shower screen let water flood the floor; we had to mop it up and repeatedly ask maintenance and housekeeping, but they never showed up during our stay. Fresh towels were also delayed. The spa was a waste of time, and breakfast was cold and dry—just watch the comedy show if you’re desperate for something. Everything that could go wrong did, and after the third morning I lost the will to go on. A nearly £700, three‑night break turned into utter disappointment.
Sara·Il y a 3 semaines
The decor was cool, but it’s close to a nightclub and gets loud at closing time.
Charlotte·Il y a 3 semaines
The location was friendly and the staff helpful, but I couldn’t get a parking space.
Andrew·Il y a 3 semaines
I love the style and location, and the suite was great. I’ve stayed at the Swan for years, but this visit left a nasty taste. Reception staff need better training: they should greet guests warmly, not by rote, ask about their journey, handle enquiries without impatience, and avoid a condescending vibe. The Swan is a high‑class hotel, and reception is a lynchpin, not a place for unsuitable staff. Cold pseudo‑efficiency isn’t a hospitality quality. The spa price was also an issue.
Montagu·Il y a 3 semaines