The room was very comfortable, clean, and not old. What I didn’t like was that when I tried to request room service, they never answered, and when they finally did, they said they would call me back but never did.
AnaIl y a une semaine
Un instant…
★★★★★·Monterrey·8.8
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ou écrivez-le simplement : « autour du 20, trois nuits »
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The Hilton Monterrey Valle features elegant rooms with air-conditioning, bathrobes, and tea and coffee makers. Guests enjoy free WiFi and a rooftop swimming pool with terrace. Located 37 km from Monterrey International Airport, the hotel is a 12-minute walk from KidZania Monterrey and near ITESM Campus Monterrey and MARCO Museum Monterrey, offering a buffet breakfast and international cuisine.
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Ce que les clients pensent de l’hôtel, aspect par aspect.
The room was very comfortable, clean, and not old. What I didn’t like was that when I tried to request room service, they never answered, and when they finally did, they said they would call me back but never did.
Ana·Il y a une semaine
The hotel has excellent facilities. First, they overcharged me and I had to clarify the mistake, which took more than an hour, but they eventually admitted their error. Then I asked for the invoice and it hasn’t been issued after a month, so I had to pay for my business trip out of pocket because I couldn’t claim the payment.
Luis·Il y a une semaine
Excellent. No issues.
Diana·Il y a 3 semaines
The rooms were spacious and the breakfast was good and varied, but when I checked in the front‑desk staff didn’t explain the discrepancy in my booking app where the total price was shown. She charged me almost 40 % more because that was what appeared on her system. I asked for her name and requested to speak with a supervisor, yet she refused to give her details, claiming she was already the supervisor and that nothing could be done. After ten minutes of persistence she changed her story, issued a refund voucher, and adjusted the charge to match what was listed in my app, so a solution was eventually found.
Perla·Il y a 2 mois
The facilities were very comfortable.
Ericka·Il y a 4 mois