“A pior que já tive”
I stayed 5 of the 11 nights I had booked. At check‑in I found bedbugs on the sheets and in the utensil drawer, and the bathroom had no toilet paper or soap. I asked for a sheet change and was told to get the items myself from another apartment, with no apology. In the following days the bedbugs multiplied and appeared on the sofa, on the floor, and near my clothes. I sent videos multiple times and the only reply was that maintenance would be called. One night there were at least 10 bedbugs in the apartment and I couldn't sleep. I sent the videos that night and only got a response two days later. Even the booking platform tried to contact them for over a day and received no reply. I checked out early and they refunded the remaining nights. When I asked about a refund for the night I couldn't sleep due to hygiene issues, they stopped responding. Escala Imóveis never showed any empathy or concern for my experience. Based on how I was treated, I do not recommend and strongly suggest you avoid any property managed by Escala. If something goes wrong, you’ll be on your own.
Danielly·Il y a une semaine