“Very disappointing stay – accommodations were not as advertised”
location. Very disappointing stay – accommodations were not as advertised We traveled as two couples and booked two rooms at Hotel Sara based on the descriptions, photographs, facilities, and amenities shown . Unfortunately, what we received was materially different from what was advertised. Both reservation confirmations specifically stated: “Entire unit located on ground floor.” In reality, we had to climb approximately 21 steps to reach our rooms. There was no elevator, no alternative way to avoid the stairs, and no assistance with our luggage. There were many other problems: • No advertised room view. Both confirmations listed “View” as a room facility, but our rooms did not have the advertised view. The attractive view was from the office/breakfast area. • Very poor overall condition. The property was advertised as a three-star hotel, but in our experience, the cleanliness, maintenance, furnishings, and facilities were far below what we expected from that description. • Dirty linens . • Old and uncomfortable mattresses and pillows. • Defective toilet that continuously ran/leaked unless manually stopped. • Extremely poor shower water pressure, making it very difficult to take a normal shower. • Insufficient hot water. After one person showered, there was not enough hot water for the second guest without waiting for the small water heater to recover. • Mold and very poor ventilation in bathrooms. • Broken or unusable beach equipment. • Advertised parking was not provided. Our confirmations stated: “Self parking for one vehicle per booked unit per stay.” We booked two rooms and had only one vehicle for four people, yet the hotel could not provide even one parking space for us
Yuriy·Il y a 4 semaines