Pianeta Roma 127

The photos are misleading; the street is insanely loud and bright‑through, and we paid about 130 € excluding taxes, which is absurd for such a bare‑bones, tiny accommodation.

Bernhard·Il y a 2 semaines

“salvato solo perché ero a roma”

semplicemente la posizione, vicina la metto e comoda, ma aspettate, perché io non ho dormito in questa camera ma in un’altra visto che avevo prenotato questa stanza con il balcone e tutto quanto e me ne hanno data un’altra senza neanche avvisarmi. sono arrivata alla struttura, mi ha accolto un ragazzo, nel salone comune abbiamo proceduto al pagamento, poi entro in stanza e noto che era completo diversa dalle foto, mi faccio un giro della camera, vedo che il bagno era pulito per fortuna ma che la camera da letto faceva paura, testiera del letto in pelle bianca LERCIA, il muro blu dove poggiava la testiera del letto pensavo fosse con i glitter per poi scoprire che era vernice normale i “glitter” era tutta polvere, il pavimento era sporco e apro la finestra e scopro che dava su finestre che potevano guardarmi in camera, guardo meglio la finestra ed era pure rotta, il vetro proprio era rotto che se ero sfortunata poteva cadermi addosso e farmi del male, vado a lemmtarmi e unica giustificazione che trovo nel non avere la camera che avevo prenotato è “abbiamo avuto tante prenotazioni perciò la abbiamo messa in quella camera lì” il che mi può anche andare bene, ma 1 mi avverti 2 magari abbassi anche il prezzo perché io quella camera non la avevo richiesta, era più piccola, senza balcone e in un’altra via

Agata·Il y a 2 semaines

“Did not like it at all!”

The only thing I liked was that it was clean. I arrived and waited over 30 minutes before I could enter, and I wasn’t the only one with that delay. When I finally got in, the air‑conditioning was set up but they wouldn’t give us the remote. I paid for a jacuzzi room, but the jacuzzi was broken, and no one responded to my messages or offered a fix or compensation. A shelf was broken, the second B of B&B was missing, and I had to go outside to a bar where they paid for me because the breakfast photos were from 2019 and no longer valid.

Del·Il y a 2 semaines

Séjour gâché, hygiène inacceptable et propriétaire sans considération pour ses clients Nous sommes extrêmement déçus et choqués par notre expérience dans cet hôtel. Nous voyagions avec deux autres couples, chacun disposant de sa propre chambre, et nous avons tous été confrontés au même problème : la présence de punaises de lit dans les trois chambres. C’est difficile à croire, mais c’est pourtant ce que nous avons vécu. L’état général de propreté était déplorable. Nous ne nous sommes pas sentis à l’aise ni en sécurité dans notre chambre, et il était hors de question de continuer à dormir dans ces conditions. Nous avons donc été contraints de quitter l’établissement et de chercher un autre logement à Rome pour les deux dernières nuits de notre séjour, à nos frais et dans l’urgence. Ce qui rend cette expérience encore plus scandaleuse, c’est le refus du propriétaire de nous rembourser les deux nuits restantes. Nous avons dû partir à cause de conditions d’hébergement que nous considérions inacceptables, trouver une solution de remplacement au dernier moment et supporter des frais supplémentaires. Malgré cela, aucune solution équitable ne nous a été proposée. Le service client a été tout aussi décevant : au lieu de faire preuve de compréhension et de chercher une solution, nous avons eu le sentiment que notre situation n’était absolument pas prise au sérieux. Un hôtel doit garantir un minimum d’hygiène, de confort et de respect envers ses clients. Malheureusement, nous n’avons retrouvé aucune de ces qualités ici. Cette expérience a gâché une partie de notre séjour à Rome et nous a laissé un souvenir extrêmement négatif. Nous déconseillons cet hôtel sans hésitation. Les problèmes rencontrés dans les trois chambres, le manque de propreté, la mauvaise gestion de la situation et le refus de rembourser les nuits non utilisées sont autant de raisons pour lesquelles nous ne reviendrons jamais

Aureliano·Il y a 2 semaines

“Catastrophique”

Nothing good. A catastrophic experience, absolutely avoidable! We were three couples plus a child in three separate rooms. We had booked the accommodation on Via Marcantonio Bragadin, and just hours before arrival, we were told to go to another address. When we asked for explanations, we were simply told the other place was full. We found bed bugs in all three rooms—yes, all three. This is utterly unacceptable and scandalous for a place supposed to provide acceptable hygiene standards. The cleanliness was deplorable, the accommodation conditions unacceptable, and the overall experience disastrous. Finding bed bugs in one room is already unacceptable; finding them in all three rooms occupied by our group shows a particularly grave problem. Moreover, customer service was equally catastrophic: no satisfactory handling, no consideration, and a management of the situation that matched the rest of our stay—lamentable. We requested compensation for the remaining nights to relocate to another establishment, but the refund was denied! We had to pay for relocation ourselves. We left with an extremely unpleasant experience, stress, and a deep sense of disgust. When you book a hotel, you expect at least a clean bed, a healthy room, and proper treatment if a problem arises. Here, even those basic requirements were not met. We strongly advise against this establishment. Given our experience, we will never return. Three couples, three rooms, bed bugs everywhere: a disgrace.

Laurena·Il y a 2 semaines