The cleanliness and location were all very good. The only issue was the late check‑in, with no information given about the arrival process.
JorgeIl y a 4 jours
Un instant…
★★★★·Playa del Carmen·7.8
01
ou écris-le simplement — « autour du 20, trois nuits »
02
03
Hotel MX portal maya in Playa del Carmen features spacious air-conditioned rooms with private bathrooms and modern amenities. The hotel offers free WiFi, terrace access, and sofa beds. A family-friendly restaurant serves international cuisine, complemented by a bar and outdoor pool. Located in the city centre, it's a 6-minute walk from Playa del Carmen Beach and 35 km from Cozumel International Airport.
04
05
06
Ce que les clients pensent de l'hôtel, aspect par aspect.
The cleanliness and location were all very good. The only issue was the late check‑in, with no information given about the arrival process.
Jorge·Il y a 4 jours
The location is good, the price is reasonable, and the bed is comfortable. The water from the shower and tap was salty, there was a dirty ear cleaner on the bed, and a leak in the shower left us unable to rest properly.
Jose·Il y a 5 jours
For the price it was okay. When I arrived, they asked for a cash deposit because I had made a last‑minute reservation, claiming they couldn’t verify my card. They refused to refund it, saying they needed my personal data to locate me for a refund, with no clear timeline—potentially hours or days later. The receptionist, who said he had 20 years of experience, acted as he pleased. I called the police; when they arrived, they returned my money in under a minute, but I was forced to give them my personal details and didn’t provide my credit card information.
Hernandez·Il y a une semaine
The internet was fast. The water in the shower and sink was salty, the TV didn’t work, there was no reception on site, and we had to move elsewhere for assistance. They didn’t warn that the dog had an extra fee, and a 500‑cash deposit was required.
Isabel·Il y a 2 semaines
The place is well located. The staff was sparse, and the reception wasn’t there when we needed it.
Saez·Il y a 3 semaines