City Tower Hotel

“I had a nice room overlooking the square, but the air-conditioning system was not working.”

I liked the location, but it was scorching hot, the air‑conditioning didn’t work, and the refrigerator was also broken.

Marjohn·Il y a un mois

The spot was convenient and clean, the room was large and even had a fridge; there was no breakfast, so we either went to another hotel or bought something at the little shop downstairs. However, the rooms weren’t ready at 14:00—we got ours at 16:00—and the whole area had no hot water, which isn’t the hotel’s fault but something they didn’t warn us about.

Valeria·Il y a 2 mois

“I would like for refund”

I was highly disappointed with my stay at Hotel City Tower in Mongolia. When I arrived, I discovered that the lock on my room door was not working properly. I immediately reported it and asked to be moved to another room, but the manager told me there were no other rooms available. Instead, I had to wait for someone to come and try to fix the lock, which was extremely inconvenient. Unfortunately, the lock still did not work properly, and I had to spend the night in the room feeling nervous and unsafe. On top of that, the bathroom had a very unpleasant smell. The next morning, I spoke with the manager again and explained how uncomfortable and stressful my stay had been. She said she would “look into it,” but no action was taken. For a hotel, a secure room door is a basic requirement. I expected much better service and concern for a guest’s safety and comfort. Overall, this was a very disappointing experience. I was highly disappointed with my stay at Hotel City Tower in Mongolia. When I arrived, I discovered that the lock on my room door was not working properly. I immediately reported it and asked to be moved to another room, but the manager told me there were no other rooms available. Instead, I had to wait for someone to come and try to fix the lock, which was extremely inconvenient. Unfortunately, the lock still did not work properly, and I had to spend the night in the room feeling nervous and unsafe. On top of that, the bathroom had a very unpleasant smell. The next morning, I spoke with the manager again and explained how uncomfortable and stressful my stay had been. She said she would “look into it,” but no action was taken. For a hotel, a secure room door is a basic requirement. I expected much better service and concern for a guest’s safety and comfort. Overall, this was a very disappointing experience

Geedar·Il y a 2 mois

“절대 가지마”

There was nothing positive to mention. Visiting during Mongolia’s peak heat meant the air‑conditioner barely functioned, turning the room into a sauna, and green water leaked, so we had to relocate. The room was as unappealing as the pictures showed, cramped, and occasional power cuts left us without electricity for quite a while.

Sooyoung·Il y a 2 mois

The spot was convenient. Because we visited during the hottest period in Mongolia, the air‑conditioner barely worked and felt more like a sauna, and green water came out, forcing us to change hotels. As the photos suggested, the room was uncomfortable, tiny, and sometimes the power would go out for a long stretch.

Ulziibaatar·Il y a 2 mois