Holiday Inn Lubbock South by IHG

The staff were friendly and the place was CLEAN!! The only downside was that there was no complimentary breakfast.

Laura·Il y a un mois

“Fine clean enough and good value”

The room was mostly nice and everything seemed new and updated, but the front‑desk clerk was very abrasive with his questions, the carpet felt yucky and stained, and the shower had rust and didn’t look very clean.

Logan·Il y a un mois

“Clean and safe location, but overall poor value.”

We liked how roomy the rooms were and how the living area was separated from the bedroom. The mini‑fridge wasn’t cold enough – it couldn’t refreeze our ice packs for the cooler. The A/C didn’t seem to cool as well as it should. The breakfast didn’t justify the price (croissants were stale, bacon soggy, fruit not fresh or overly fresh to the point of rotten, coffee cups tiny) – there are places that offer better breakfasts included in a room rate at this level.

Deanna·Il y a 4 mois

The hotel wasn’t very clean and the customer service was poor; the facility needs a thorough cleaning and broken items should be repaired.

Lisa·Il y a 5 mois

“They sill sell you out.”

There was nothing we liked because the room was sold to someone else. The communication from IHG and from the hotel staff. Let me go into length on that. The reservation was made 2 months ago on a 3rd party site. When we arrived at the hotel, we were informed by the staff they had sold the room to someone else. There was ZERO communication sent to use before driving 6 hours to arrive at a hotel that had sold our reservation

Jennifer·Il y a 6 mois