Nothing I liked, and we checked out immediately after walking into the room. I am writing to formally lodge a complaint about my check‑in today. We booked a Deluxe King Room with a Window, but the reception staff gave us a room with no window at all. When we raised the issue, the receptionist was incredibly rude, dismissive, and completely unhelpful. Instead of fixing the mistake, we were met with a hostile “take it or leave it” attitude. Because we did not receive the room tier we paid for, the service was unacceptable, and the room was smelly and dirty.
MikeIl y a un mois