“Great!”
I spent five nights at Ibis Padang during a recent trip to Sumatra Barat, and overall the hotel was solid, with consistent room quality and service. One room, however, was far below the standard I expect from an Accor property—fusty, with broken fittings and other unwanted extras—after a long day, which left me quite upset. The front desk staff and the duty manager then went out of their way to improve the situation, and I truly appreciate that level of customer service; all the staff were very helpful and accommodating, even when they were busy—especially since I was not the easiest guest to handle with my bicycle! I hope they are rewarded for their dedication. Thank you for making my holiday memorable. The only issue was that one anomalous room.
MatthewIl y a 2 semaines