“Awful check in process”
The property itself was nice, but the reason for my 2‑star rating is simple: I had trouble checking in. I arrived at 4:00 PM, and my confirmation email said someone would help me with the credit‑card collection for incidentals and give me the key. After searching for 30 minutes for a check‑in area, we found nothing. I did see a lockbox but no code was given. I checked all my emails and even contacted for help, but they couldn’t assist. At 4:40 PM I called the owner and left a detailed voicemail explaining that I had arrived but didn’t have the lockbox code. At 4:48 PM I called again and left another message, as we were in a hurry to get inside and head to our next destination. At 4:55 PM the owner happened to drive by, stopped, and asked if we needed help. When I explained the situation, he said, “It’s a good thing I drove by,” which was frustrating since I had already left two voicemails and he knew he had a rental checking in that day. He then told us the property was not check‑in ready. I was confused because my confirmation email said check‑in began at 1:00 PM. He claimed this was a mistake on his end and that usual check‑in was actually at 4:00 PM. However, at that point it was nearly 5:00 PM, so the property still should have been ready. He asked if we could return in an hour and a half so he could finish cleaning. I explained we were in a rush for a concert. He offered to let us get ready while he returned later to finish cleaning, but my friends did not feel comfortable with that arrangement. When we declined, he said, “Give me 5 minutes,” and went into the unit connected to ours. Within a few minutes, he said the property was ready and offered a walk‑through.
EstrellaIl y a 11 mois