“Not the family room I booked”
Parking was convenient, the room was clean with comfortable beds and a good TV, the hotel was quiet and offered plenty of biscuits, tea, and coffee. However, the kettle didn’t work, the hairdryer was broken, the bathroom lacked a place to hang wet towels or clothes, and the bathroom door lock was faulty. I booked the hotel because the website photo showed a large family room, but we were given a much smaller family room that was outside in a motel‑style setting with an external bedroom door, which was not what I expected since I thought the rooms were inside the hotel.
Michelle·Il y a 4 semaines