“Mala experiencia en Frövi Hotell. Habitación sin condiciones. No sirvieron el desayuno.”
We accessed the interior with the keys they gave us. We stayed on 22/08/2026. We had booked two rooms with breakfast, a double and a single. The double room, 207, had no general light. To the left of the entrance door was a switch that didn’t turn on any light, so we entered the room in the dark. Fortunately, while I was texting the accommodation (there was nobody there), my husband discovered that we could turn on the bedside lamps by turning a knob on the lamp itself. It was all very uncomfortable. There was no extra lamp or anything. Also, the only wardrobe had no drawers or hangers. To make matters worse, although the room description said there was a hair dryer, there wasn’t one. I consider that room unfinished or not properly checked before offering it to any guest. We couldn’t see the TV, some remote buttons didn’t work well. I tried to connect my phone, and it offered other rooms to pair with, but not mine. The next day it didn’t get better. When I went down for breakfast (the service we had booked), nothing was prepared, only jars of cereal and milk with a very bad smell that were connected to a coffee machine via a rubber hose. I sent another message to the hotel via Booking. They called back and confirmed that due to an incident they couldn’t serve breakfast, I asked for a refund for the breakfast we paid for and were told they would do it. I claimed the refund several times without success. Finally, I filed a complaint with Booking and on 26/09/2026 I received the refund.
MersagoIl y a 2 semaines