“Lamentable”
The questionnaire was poorly suited to our situation. We booked and paid to stay the night of 3 to 4 February, but upon arrival the owner told us the room wasn’t finished yet and thus unusable. We had to leave after 19:00 to find a hotel, wasting miles. Zero credit for the booking or the owner, as they should have known about the reservation and could have warned us. Coordination and communication were lacking.
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