Chesterfield Hotel by OYO Hwy 9

“September 27 2026”

Customer service was extremely poor. I had to stay a day and a half without a room key. I went to the facility around 3 pm to check in, waited several hours for someone to process my check‑in, and was told I had to pay cash to check in, which I did. The next day, while still at the facility, my card was charged the full amount as a no‑show. I spoke with staff and management, and they said I needed to take the issue up with someone else; until now I still have not received a refund. Very disappointing experience.

Phillip·Il y a 2 semaines

“🖕”

Nothing. I reserved my room, only to be told when I got there , that none were available. I think “okay cool , I’ll find somewhere else” then the next day I get charged $225 the next day as a “no show” a month later I have yet to receive a refund. Just several messages explaining why I “wasn’t eligible for a refund” this place is trash and so is the management . Don’t waste your time or money . I reserved my room, only to be told when I got there , that none were available. I think “okay cool , I’ll find somewhere else” then the next day I get charged $225 the next day as a “no show” a month later I have yet to receive a refund. Just several messages explaining why I “wasn’t eligible for a refund” this place is trash and so is the management . Don’t waste your time or money

Dylan·Il y a 6 mois

I'm extremely disappointed with my experience at this motel. After a 5-hour journey, we arrived to find no one available to check us in. We waited for 15 minutes, ringing the service bell and standing outside for the camera to capture our presence. Eventually, we managed to contact the motel, but they still failed to answer our calls. I was forced to cancel our stay, and the representative agreed not to charge my card.

Stacilynne·Il y a un an