“Appalling condition of the room and poor customer service.”
Checking out before the end of the stay. 1. They used bad perfume to cover up cigarette smoke. Once the perfume smell dissipated, the cigarette smell was overwhelming. When you first arrive, they had you sign an agreement for no smoking. Having asthma this is an issue for a non-smoking hotel to smell like cigarette smoke. 2. The bed was very hard and you could feel the springs through the mattress. 3. There wasn’t a deadbolt on the door. 4. The walls were very thin. It’s not surprising for a hotel but I could hear noises through out the night. 5. I was told I was going to get a refund for the 3rd night; instead, they charged me a second time for the stay on-top of what I paid for the full three nights. 6. When I called the desk and nicely asked about the additional charges, the owner rudely was yelling through the phone
Caitlin·Il y a 3 semaines