Santuário Palace Hotel

“Pior impossível”

The only view is of the Basilica. The reception treatment was the worst I have ever seen. I was there with a friend who uses a cane and a child; they said there was no reservation. A valet coerced us into making a reservation with him. After a long time, exhausted from traveling, I found the reservation number and gave it to them, but the bad service only got worse; they didn’t help with the luggage. The valet parked the car far away, the cane was left in the car, and they made us walk a long distance for a person with a disability and a child. Instead of bringing the car back to us, they left it behind. The service was awful for anyone. The room was dirty, the bathroom was filthy, and the child’s room had a bed pressed against a window on the 11th floor with no screen or lock, so I couldn’t sleep. The cutlery at breakfast was dirty and bent. It was a monstrous experience. I’m just reporting the basics: treatment, respect, care, and safety for a guest, a human being.

Emanoelle·Il y a 6 jours

“Boa mais também flustante”

The accommodations are very well equipped for our comfort, everything working in perfect condition. The hotel was poorly prepared to receive guests, it should have more flexibility for late check‑outs, etc., and should pay more attention to messages sent via WhatsApp and the extra net from Booking.

Milena·Il y a 6 jours

Excellent service. Nothing to add.

Jorge·Il y a une semaine

“Foi boa mas poderia ser melhor, se o hotel melhorar nas coisas básicas já fica ótimo.”

A localização é ótima, e os funcionários são educados e simpáticos, principalmente o senhor que nos recepcionou e os funcionários do bar. As tomadas do quarto, haviam 6 e apenas duas funcionavam, a próximo a porta e a do banheiro, em quatro pessoas pra carregar o celular era sempre um Sufoco. A limpeza também deixou a desejar, deu a impressão que não foi limpo antes de entrarmos, apenas trocada as roupas de cama. As toalhas são finas e bem encardidas. O café, o chuveiro e a piscina são bons

Monasterski·Il y a une semaine

“Fiquei somente 1 diária então não deu para ver o que havia de errado”

It’s simple but with care. A strong sewage smell in the corridor where the room was, coming from drains, was so intense it made me want to vomit. That was very bad. Regarding parking, the Booking site said you had to pay, but when I mentioned it at reception, I was told it wasn’t necessary. Also, there was no soap in the bathroom, only shampoo and conditioner.

Eder·Il y a 3 semaines