“So much opportunity.”
The room was amazing and very beautiful; being a brand‑new hotel, it was spotless. However, many areas need improvement: the included dinner was subpar, with a starter buffet that was almost entirely vegetarian and of low quality. Our main course—pulled reindeer, mashed potatoes, and sauce—was easy to chew, feeling like a dish from a nursing home. The dessert buffet was fine. The next day we chose à la carte at an extra cost, and that dinner was fantastic and delicious. The steak was excellent, and the veggies and truffle fries were tasty. As foodies, we expected more from the standard dinner; the food pictures on the website did not match reality, so be prepared for disappointment. The staff could be more enthusiastic. Check‑in was good, with a welcome drink, but at dinner they placed your prosecco glass on the table without comment. The F&B manager was busy cleaning tables while the rest of the staff chatted at the bar, and he seemed extremely stressed; when our reservation time had an issue he was cold and blamed us instead of finding a quick solution, even though one existed. Only the male waiter, Janne, was excellent and should lead the restaurant staff. The hotel has a lot of potential and only minor fixes are needed.
David·Il y a 7 mois