The reception and the friendliness of the staff were good. The director lacked professionalism.
YoannIl y a 2 jours
Un instant…
★★★·Metz·5.4
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ou écrivez-le simplement : « autour du 20, trois nuits »
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Hotel Cecil Metz Gare is centrally located in Metz, near the train station, offering a peaceful atmosphere and comfortable accommodation with free WiFi. The hotel features cosy, soundproofed rooms with private bathrooms, flat-screen TVs, and a buffet breakfast. A secure car park and free bicycle parking are available. The hotel is a short walk from Arènes de Metz, Centre Pompidou Metz, and shopping centers.
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Ce que les clients pensent de l’hôtel, aspect par aspect.
The reception and the friendliness of the staff were good. The director lacked professionalism.
Yoann·Il y a 2 jours
The staff were very friendly, but the bathroom and breakfast left a lot to be desired.
Christina·Il y a une semaine
The location was okay, but that was the only good thing; the hotel itself was far smaller than expected, the lift barely fit two people with two small suitcases, and the hygiene was disastrous: mold in the shower, toilet with skid marks from the previous guest, sink with clumps of toothpaste still in it, even mold on the sheets—too many issues to list. I sent the hotel 19 photos of the shortcomings, but the staff were unhelpful. Breakfast was a nightmare: a plate with very little on it, the white bread was dry, no brown bread or anything else, and the orange juice came in a supermarket bottle with cardboard cups beside it. I tried to email for a small compensation for weeks, but the manager only responded once. Shocking! I would not recommend this hotel to anyone.
Matty·Il y a une semaine
The hotel was infested with bed bugs, and we couldn't get a refund after leaving after only 5 minutes—totally scandalous, stay away!
Raphaël·Il y a une semaine
Everything was good, everything was good.
Oumarou·Il y a 2 semaines