Split Rock Resort

“Too many renovations are needed to even stay at facility in summer season. Maybe Winter is better??”

We arrived to a resort that smelled musty from the lobby all the way to our room. Before checking in, we had time to inspect the pool area: the indoor pool was dimly lit and the hot tub had broken cement everywhere, and the outdoor pool was too far to walk to. We were told the restaurant wouldn’t open because an event was taking people off the property for kosher meals, so only the bar would be available. We still haven’t received a refund after canceling at check‑in because it wasn’t what we expected for my husband’s 70th birthday; the booking policy says 50 % back and we haven’t even received that. I’ll have to file a complaint with the Better Business Bureau.

Susan·Il y a un mois

I wasn’t happy because when I booked, the photos showed the hotel that was closed and they sent us to some villas, and we had to drive to the pool. It wasn’t what I expected; they should have mentioned that the villa doesn’t have a pool and you have to go to the other side for one. I didn’t like it, and when we arrived we used the elevator and got stuck inside, which was scary.

Katherine·Il y a un mois

“Engaño”

I chose this hotel for all its advertised amenities, but when we got there it turned out to be a different hotel and Split Rock was closed; it’s the worst vacation I’ve ever had and Booking still hasn’t resolved it.

Munguia·Il y a 2 mois

The water park was closed and that wasn’t mentioned in the description when I booked.

Kency·Il y a 2 mois

I love the location and the staff are usually friendly, but the trash bins were full and gross at 11 am, the cleaning crew were not as attentive this trip and often left the rooms untouched, they weren’t available to provide trash bags, and guests were dumping their trash at the main entrance, making the front look unkept.

Erika·Il y a 2 mois