“Нужна полная реставрация отеля, с заменой персонала”
The location was great, yet we were assigned a basement room with a balcony overlooking a parking lot where cars were parked just two meters away, letting exhaust fumes drift in. We booked a room with a bathtub, but none was present. The room was dark, damp, with sticky, visibly dirty floors, peeling paint, old furniture, mold in the toilet corners, ants in the bed, and the air conditioner barely worked, blowing hot air. The staff had no grasp of English; we had to call reception three times to get their attention. Breakfast was dirty, the food selection sparse, and the coffee machine looked unwashed for years. We first requested a room change, but after seeing the breakfast, we decided to take our money back and move on. Getting our cash back was a long process even though we paid in cash, and we finally left the place relieved. If you think this is just a harsh critic, I’ve traveled extensively and see the difference. Booking my vacation three months ahead, I expected to jump straight into holiday mode, but your hotel ruined that.
Iuliia·Il y a un mois