Tru By Hilton Flagstaff

The guy who checked us in was super helpful and friendly, and the bartender was also very sweet and good. However, the food was awful; I paid an extra $5 for chicken with my Caesar salad and it turned out to be cheap, sinewy chicken. We were supposed to receive breakfast, but people had to wait 15 minutes for food that never arrived, which was terrible service and left me extremely disappointed, especially after a long travel day with three flights back home and hoping for a decent breakfast.

Barbara·Il y a une semaine

“A great customer experience”

The overall service at Tru by Hilton surpassed my expectations from early check‑in through the entire stay, and Amanda was especially wonderful and welcoming; I’ll definitely recommend the hotel and return again.

Raul·Il y a une semaine

“Book it, crazy good breakfast and clean”

This was literally the best hotel I have ever stayed at hands down. Super clean, and the breakfast was crazy. You could build your own sandwich with pretzel buns. The property was beautiful. I liked everything

Nicholas·Il y a 2 semaines

“Great hotel first time staying here and will definitely stay again loved it.”

Amazing hotel and loved the location beautiful area. Nothing it was amazing

Chris·Il y a 2 semaines

“Our stay was okay, but it fell short of the service and hospitality I've come to expect from Hilton”

The hotel looks new and well‑maintained, with clean carpets and spotless rooms, and it’s great that there’s a working EV charger—though it isn’t free, I’m okay paying for reliable access. The staff’s customer service, however, didn’t match the standards of other Hilton hotels we’ve stayed at; at check‑in the front desk clerk avoided eye contact, said “I can help the next,” and didn’t even acknowledge my Hilton Honors membership, which is a small gesture other Hilton properties usually make a point of offering and I noticed its absence.

John·Il y a 2 semaines