“Hotel hell”
The rooms were spotless except for the floor. When we checked in, the staff mentioned construction above our room and promised it would stop by 8 pm, but they actually worked until at least 10:30 pm each night. We told the front desk, yet they neither stopped the work nor corrected the misinformation. They kept lying to us. We demanded a refund because the construction noise, along with other guests yelling and screaming all night, kept us from sleeping. The police were called to the hotel five times within 24 hours, and drug deals were happening in the parking lot. We complained repeatedly, but the owner dismissed us, saying we complained too much. We also reported the situation to …
Taylor·Il y a 3 semaines