The pool area was fine. Customer service was disappointing and unpleasant. I kept the host updated on our arrival plans from early on the day of check‑in and sent updates when we were delayed for departure. Still, I was told a penalty fee would be charged for our late arrival because staff had to wait for us. That felt unreasonable and set a hostile tone before we even checked in. If the booking had been non‑refundable, I would have chosen another place. The manager was rude, dismissive, and unpleasant. Maintenance is needed: the roof shows mould and leak stains, the walls near the bedside units are dirty, and the pillows need replacement.
Hospitality·Il y a 4 mois