If you pay 100 € per night you should at least be treated kindly and professionally. Check‑in started out very well thanks to a charming, very professional young woman with red hair. Unfortunately that positive start was ruined by a certain Marina who showed no professionalism, was unfriendly, and communicated in a completely incomprehensible way. She behaved inappropriately when I asked her to leave my partner’s card at the reception. A few hours later another incomprehensible incident happened: as the elevator door opened she simply pushed past me and entered the elevator, even though I had called it. She was talking to someone else and ignored me entirely. She decided to go to the sixth floor without asking if I also needed to go there. Because I didn’t know that I had to press the button again, my card didn’t work properly in the elevator, so I ended up going to the sixth floor with her. She showed no consideration, even though she clearly saw that I tried again to use my card to get to the second floor. She didn’t care at all. She didn’t even apologize. Absolutely rude. It’s a shame because the first contact at check‑in was excellent, but this kind of behaviour is completely unacceptable for a hotel at this price point. Because of this experience I cannot recommend this hotel.
Gregory·Il y a 3 semaines