“Terrible”
We arrived and found the place filthy, with scum on all appliances and mould on the walls and bedding. We had to buy our own bedding, the fire in the front room didn’t work and was hanging off the wall, there was no heating except old plug‑in heaters in every room, and when we complained to the cleaner they said they saw no problem, sent laughing emojis, and were very rude. We had no hot water for our children because the water heater was broken, so the owner offered a full refund but only gave a partial refund and then ignored me when I asked for the rest of the booking money. I’m trying to get my money back. The caravan was shockingly dirty and outdated, not worth even half the money. The park owners were very nice and understanding, said they would investigate because the caravan was not up to the park’s standard. We had to pay an extra £300 to book another caravan directly at the site while we were there, and she wouldn’t refund the money we paid. I would advise everyone to stay well clear. Everything. Filthy caravan. Rude cleaners and a robbing owner that has not given us our money back.
Chris·Il y a 7 mois