São Roque do Pico·7.6
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ou écris-le simplement — « autour du 20, trois nuits »
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Alojamentos A Buraca in São Roque do Pico features a garden, free WiFi, and stunning views of the sea, lake, and mountains from its lounge, terrace, and balcony. Each room boasts a private bathroom, parquet floors, and a wardrobe, along with a work desk, executive lounge access, and seating area. It's 9 km from Pico Airport, ideal for scuba diving enthusiasts, with English and Portuguese-speaking staff.
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Ce que les clients pensent de l'hôtel, aspect par aspect.
The room was big and comfortable, with a small kitchenette available. The location is good, and there’s parking in front of the building. The description claimed an ocean view, but from the ground floor you couldn’t really see it.
Ewa·Il y a 3 semaines
Cleanliness and comfort were good. It was a bit out of place.
Roberto·Il y a un mois
The place was in a good spot, the beds were pretty comfy and the room was big. It’s fine for a couple of days. The lack of a kitchen, the broken shower support, and the water pooling outside were annoying. Aside from that, everything else was fine.
Sarda·Il y a un mois
I advise to phrase it firmly, but without directly saying the person “manages very poorly,” so that your refund request remains credible and professional. I also add the lack of contact for eight days and the towel problem. The message: Unfortunately, we cannot say that we had a great stay. We were extremely unhappy with our arrival. We almost ended up sleeping outside because our phones had almost no battery left, and we had great difficulty accessing the accommodation. After travelling, this caused us a great deal of stress and was completely unacceptable. During our eight‑day stay, we had no contact with anyone from the property. You never came to see us or check whether everything was going well. Our towels were not changed during our stay, and there was no follow‑up or assistance from the property. There are also several problems with the accommodation. The knives do not cut properly, there is no bath mat in the bathroom, and the edges of the shower are black and appear dirty. We also found a large amount of water on the bathroom floor, which appears to be caused by a leak. This is concerning and should be checked. The outdoor walkways are also black and dirty, and there is not even a small table outside where we can sit and have a coffee. Overall, we have had the impression that the accommodation is being managed remotely, with very little attention given to the guests and to the condition of the property. Unfortunately, this has had a significant negative impact on our stay. Considering all these issues, particularly the problems we experienced upon arrival, the lack of contact and assistance during our eight‑day stay, the lack of fresh towels, and the apparent water leak, we are requesting a partial refund of the cost of our stay. We believe that a partial refund would be a fair and reasonable compensation for the inconvenience and the conditions we have experienced.
Ida·Il y a un mois
Nothing positive. It is unacceptable to shower with worms in the shower. There is nowhere to store belongings, dust everywhere (on the floor, lamps, wardrobes), and the spring mattresses dig into you and are extremely uncomfortable. The worst is that we could not sleep because the room we were given is literally right above a road where cars and trucks drive at high speed, so we couldn’t sleep properly for four days. There is no space to hang wet clothes. An experience to forget.
Maria·Il y a un mois