Rihga Royal Hotel Tokyo

“立地の悪さを補うためには、スタッフのハートウォーミングしかないと思います。”

I stayed on the Ōkuma Garden side and felt calm for a Tokyo hotel. Unfortunately, I could feel the aging parts even inside the room; although it was kept clean, it might be time to replace the hardware (including faucets). The room (the farthest on the Ōkuma Garden side) has plenty of space, so a sofa would be nice. I also wonder why there are no large sizes of loungewear. And, as I felt in Hiroshima the other day, the staff training needs work. It felt like a siloed approach, a focus on their own job without any desire to go beyond that to help the guest. I do have expectations for the manager, Mr. T.

Yoshihiro·Il y a une semaine

“早稲田大学も出資したホテルだし、早稲田大学のホームカミングデーに来たから宿泊しただけ。”

It was nice to see the Ōkuma Auditorium and Ōkuma Garden from the room. The front desk was good. I used to be approached by a kind old lady in the hotel, and it feels lonely and inconvenient that she’s gone. All the equipment is old. The shower head is heavy and hard to handle. I was in a junior suite, but it surprised me that the toilet was visible from outside. The bathtub is also old. Because Waseda University is close, there are a lot of guests, so the equipment needs to be replaced. There is no other inconvenient hotel like this.

Toshio·Il y a 2 semaines

“Pleasant, but not very close to subway lines.”

The rooms are very spacious for central Tokyo. Not your typical small room. Excellent breakfast. Front desk at night is a bit limited. Good, but not polished. Shuttle stops at 6 pm

Edward·Il y a 3 semaines

I chose the executive floor junior suite for a proposal to my girlfriend and asked for an optional bouquet. I was a bit disappointed with the following points, so I don’t recommend it to acquaintances. 1. No reply to the pre‑stay message. I sent a message through the booking platform before arrival to ask about proposing to my girlfriend during the stay, but I didn’t receive a reply. It was a very important opportunity, so I was very disappointed that I wasn’t consulted beforehand. 2. Flower payment. The flowers I had arranged as a surprise were paid for in front of the recipient at checkout. I think a little more consideration would have been better. 3. Wine server malfunction. The executive floor perk was supposed to include free wine, but the machine was broken and almost unusable. A staff member poured it for me once by hand, but there was no further follow‑up or guidance, and I was hesitant to ask repeatedly, so I couldn’t fully use the perk. I felt that the staff should have proactively offered it when it broke. 4. Toilet cleaning failure. The toilet was clogged with waste and was not cleaned the next day. There was no “do not use” sign, and I entered again and felt uncomfortable. 5. BAR staff chatter. The staff at the bar were talking all the time, so I couldn’t relax.

Fukayama·Il y a 3 semaines

They corrected the mistake with the number of beds in my room by arranging another room for me, but the supervisor who answered my call kept repeating the hotel’s claim about the bed count error.

Takahama·Il y a un mois