Ecoland Hotel

“3 stars hotel”

The location was fine. Unfortunately, Ecoland Hotel did not feel like a 5‑star hotel at all; it felt more like a 3‑star place. The room was very basic, almost empty, with very few amenities or thoughtful touches. We had a large balcony with a beautiful view, but the balcony itself looked old and in need of renovation. There was no outdoor furniture—no chairs or table—so despite its size and the beautiful view, there was really no way to sit outside and enjoy it. The level of service was also far below what we would expect from a 5‑star hotel. There was no proper arrival service to assist with our luggage, and we did not experience the kind of room service or guest assistance that you normally associate with a hotel of this category. Another disappointing point was the number of additional charges. Even basic things around the pool came at an extra cost, including towels and certain chairs or loungers. These are not the kinds of extras I would expect to keep paying for when staying at a 5‑star hotel. Most importantly, we were disappointed with how our reservation was handled. We had booked five nights, and on the very first day, shortly after arriving and seeing the hotel, I asked to shorten our stay and cancel the remaining four nights. When they would not agree to that, I asked if they could at least cancel three nights, or even just the final two nights. None of those nights had been used yet, but the hotel offered no flexibility and required payment for the entire five‑night reservation. I understand that hotels have cancellation policies, but considering that I raised the issue immediately on our first day and was willing to stay for part of the reservation, I expected at least some understanding or an attempt to find a reasonable solution. Overall, the facilities, service, and guest experience simply did not match what we expected from a 5‑star hotel.

The quiet lake view in the forest was truly impressive. Exceeded my expectations^^

“시설도 가격도 다 잡은 제주 최고의 호텔.”

I keep coming back ever since it opened because it’s clearly the best place to stay on Jeju, even if it’s getting harder to book as its fame grows.

The hotel’s facilities are exceptional: well-maintained, comfortable, and fully in line with what one would expect from a five-star property. However, my experience with some members of the staff, and especially with the receptionist Sungsii Moo, was far below that standard. From the moment I arrived, Sungsii Moo’s attitude felt unprofessional and, at times, disrespectful. As I do not speak English or Korean, she laughed at me several times and made facial expressions and gestures together with other reception staff. Perhaps this was due to inexperience, but I have never received this kind of treatment from a hotel receptionist before. In addition, in March, before making my reservation, I called the hotel and was told that I could use the swimming pool throughout the day. The hotel subsequently changed this policy in June, limiting pool access until 1:00 p.m. I understand that policies can change, but my flights had already been booked and were scheduled to depart at 10:00 p.m. Therefore, I asked Sungsii Moo if I could exceptionally use the pool until 5:00 or 6:00 p.m. Not only did she refuse my request, but Sungsii Moo also made comments about money, even though I never offered or suggested any payment. She told me that, since it was 2:00 p.m. and check-in was at 3:00 p.m., it was enough that she was assisting me “for free.” I consider this comment completely inappropriate for the reception of a five-star hotel. I also found the shuttle service management disappointing. I notified the hotel more than 35 hours in advance, as requested, but because it was the weekend, I received no response to my emails. When I arrived, I had to borrow someone else’s phone to call the hotel and arrange the transfer. Overall, the facilities deserve five stars, but the service I received from Sungsii Moo did not meet that standard. I hope the hotel will review these issues, particularly the training and professionalism of its reception staff

All the staff were friendly and it was convenient to use the various facilities.