The front‑desk staff were very nice and attentive, checking in on our well‑being and asking if we needed a room cleaned that day; we stayed in a standard room where only two pillows were provided, but we could pay for two more. The mattress and pillows were extremely comfortable, the complimentary Nestlé water was a favorite, and there was a café under the building that was convenient, especially since we often had to go to the Surin Hospital and the 7‑Eleven was a short walk away, though it required crossing a four‑lane road, which could be risky if you were on the same side as the hotel. The housekeeping team cleaned our room well every day, changing the pillowcases and bed sheets impressively. Next time I visit Surat Thani, I’ll choose this hotel again. On the downside, the housekeeping staff might be from neighboring countries and sometimes miss inspection details, such as a sink that didn’t drain properly and a shower that didn’t drain well, possibly due to clogged drains from other guests’ waste. A basic fix could involve using soda ash to clean the sink and shower. Other issues included aging furniture that emitted a musty odor, especially the built‑in furniture under the sliding wooden door and the wardrobe that didn’t ventilate when unoccupied. The air‑conditioner filters were surprisingly clean, which helped offset the stale smell from the old built‑in furniture. Overall, I was very impressed with the room and the front‑desk and restaurant staff over the four nights.
PornthepIl y a un mois