“O proprietário aceitou a reserva, mas não apareceu para eu me hospedar”
I would have liked to be welcomed at the early hour I booked a month in advance, or at least receive an apology for not answering the phone and leaving me on the street. I booked my stay a month ahead, it was confirmed via booking, but the owner didn’t bother to check the reservation during that period, which is his job as the manager who lists the place for rent. I mentioned that my bus would arrive between 11 am and midnight, kept him updated, yet he left me on the street past 1 am. The area is dangerous; arriving at night isn’t worth it. He never took responsibility, only said he doesn’t receive guests at night. He could have simply used the earlier part of the reservation to refuse, and I would have found another place. At the last minute I found a 24‑hour hotel nearby, which was disappointing. He also didn’t answer the phone or apologize for the inconvenience caused by his inefficiency.
Gabriel·Il y a 4 semaines