Smoky Mountain Inn & Suites

“Wry disappointed and expensive considering I had to book another room, I’m out 175 at this point.”

I checked in and asked about cleanliness; the staff assured me it was clean despite some bad ratings and a musty smell, saying it was an older property. When I reached my room, I pulled back the covers and saw roaches running on the bed. We immediately left the room and were told we would get a refund because I’m extremely allergic and refuse to sleep with bugs in my bed—$179.94 for a room we didn’t stay in. We were promised a refund, but after 12 days of calls and emails I still haven’t received anything; they keep saying it’s on the manager’s desk. I’ve asked for a call and a refund, yet nothing has been resolved. The property needs extermination and an honest manager who actually processes refunds when the room is infested.

Beverly·Il y a un mois

“It nice”

Everything was perfect, nothing to complain about.

Tanner·Il y a un mois

Great location. Close to downtown where you can find everything you need. Good pool area with heated pool. The cleaning could've been better. It was kind of dark in the room. I feel like the pictures in the ad do not represent the reality of the hotel. The installations are much older than they look in the pictures. No laundry room for guests. I was ok for 2 nights but I've spent less money for better hotels

Paulo·Il y a 2 mois

The staff were incredibly helpful.

Joshua·Il y a 2 mois

Breakfast could have been a little more but was clean . Rooms had an odor to them. but were clean. The staff was great, just need a mainteance person to do some work . Was not told that that the whold 3rd floor was casino employees, and they were constantly coming and going. Went out to the pool and one of them rode there motor bike right between us and the pool , rode threw the pool area to get to the other side and rode out the door . We're from out of state and they used the outside area as there gathering place to smoke and it was not ceigretts . The door to go out to the pool on the out side of the door had electric tape and wire on it dangerious. one of the unbrellas at the table we set at the handle on the unbrella was rusted and could cut your self on it easliy. glad I had know small children. Hot tub was nasty looking the paint was all chipped would not seat in that for sure. And the pool needed to be cleaned , bugs floating all in it

Stephen·Il y a 2 mois