Hotel Livbox at Supernova

Not provided. My experience was extremely disappointing. The hotel staff were unprofessional and rude throughout my stay. The most distressing issue was that I was locked out of my room due to a faulty lock and had to wait outside until 3:30 AM. The staff offered no assistance and behaved rudely when I requested help. I even had to bring my own plumber to resolve the issue, which is completely unacceptable. Despite charging star hotel prices, the service was nonexistent. Additionally, the bathroom was in terrible condition—no lights, no towels, and overall poor hygiene. Given this experience, I strongly recommend removing this hotel from your listing to prevent others from facing similar issues. I also request a full refund for my stay due to the lack of basic amenities and service. I have a video recording as proof if required. Please address this issue at the earliest and let me know the next steps regarding my refund. Looking forward to your prompt response

Malaicami·Il y a un an

The high floor with stunning view. The location is extremely isolated, situated in the middle of nowhere. We arrived early, coming directly from the airport, and I had informed them twice about our arrival time. Despite this, when we reached around 8 AM, nothing was open. After some time, a half-asleep caretaker showed up, took my documents, and led us to see the room. The building was still under construction and appeared very shady, with a horrible stench and everything falling apart. When we got to the room, the key didn’t work, and the caretaker took another 10 minutes to return with a replacement. We were exhausted and just wanted to rest, but the room was a nightmare. The washroom was filthy and rusty, with walls in the room crumbling and peeling. The overall state was absolutely disgusting. To make matters worse, there was no way to get food in the morning since everything opened only after 10 AM. We didn’t stay a minute longer. We immediately left and found alternative arrangements

Faraz·Il y a un an

“It is bad experience”

The room was a bit cramped, but the cleanliness was top-notch. The staff were super friendly and helpful, which made up for the lack of space. The location was amazing, right in the heart of the city, and the views from the window were stunning. It's a great spot to explore from, even if the room itself isn't the biggest.

Neeraj·Il y a un an

“I didn’t enjoy my trip I even. Paid for a taxi on booking .com nd it didn’t pick me from the airport it was generally a”

I was really disappointed with this hotel, to be honest. The pictures on their website don't even come close to what you'll actually see when you get there. The rooms look nothing like the ones they show online, which was a major letdown. It's not like they're trying to mislead you or anything, but it's just not what I was expecting.

Shirley·Il y a un an

“Never staying here”

The hotel's location was perfect for exploring the city, but the entrance was a bit of a letdown. It looked like it could use a good clean and some TLC. The staff were friendly and welcoming, but the entrance's state of disrepair didn't exactly set the tone for a great stay. Still, the hotel's proximity to public transport made up for the minor aesthetic issues.

Venkatesh·Il y a un an